PRIVACY POLICY

Welcome to eLaundry!

Please ensure that this Privacy Policy is perused by you before availing any services from us. This Privacy Policy shall be updated from time to time and to stay abreast with our methods of using your information and protecting your privacy, please keep reviewing this Policy.

By using our services through our website www.elaundry.co (“Website”) or mobile application (“eLaundry App”), collectively “Platforms”, you agree to be bound by the terms of this Privacy Policy.

By using our Platforms and/or by providing your information, you consent to the collection and use of the information you disclose on our Platforms in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, We will post those changes on the eLaundry Platform/s, so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you do not agree for the forgoing, please do not continue to use or access our Platforms

For the purpose of this Privacy Policy, the term 'Us' / ‘us’ or 'we' refers to eLaundry. The term 'You' / “you” or ‘User’ refers to the end user / customer.

Collection of Personally Identifiable Information

We collect certain information about you to help us serve you better. The information collected by us is of the following nature:

  • Name and job title.
  • Telephone Number.
  • Email Address.
  • Residential / Service Address.
  • Other information about the service address which you give Us.
  • Your IP address.
  • Demographic information such as postcode, preferences and interests.
  • Social Media information’s

Any other personal information which you give us in connection while booking a service or is relevant to customer surveys and/or offers.

On receiving personal information about our Users, they no longer remain anonymous to us. We use this information to do internal research on our Users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. We indicate fields that are mandatorily required to be filled and fields that are optional. The Users may decide whether or not to provide such information to us.

On our Platforms, you can browse without telling us who you are or revealing any personal information about yourself. We may automatically track certain information about you based on your behaviour on our Platforms. This information may include the URL that you just came from (whether this URL is on our Platforms or not), which URL you next go to (whether this URL is on our Platforms or not), your browser information, and Your IP address.

Cookies: On our Platforms, We use data collection devices such as "cookies" on certain pages to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services and improve it by offering what you may need. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if your browser permits, although in that case you may / may not be able to use certain features on the Platforms. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website/App that are placed by third parties. We do not control the use of cookies by third parties.

Use of Personal Information

The information collected by us through our Platforms is used by us for various purposes to enable us to serve you better:

Internal record keeping;

We may use the information to improve our products and services;

We may periodically send invoices, promotional emails or messages about new products, services, special offers or other information which we think you may find interesting using the email address which you have provided; or you have shared using the social media platforms with eLaundry platform.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We use personal information to resolve disputes that may arise with the use of our Services, help promote a safe service to all the Users of the Platforms, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce our terms and conditions.

We identify and use your IP address to help diagnose problems with our server, and to administer our Platforms. Your IP address is also used to help identify you and to gather broad demographic information.

Sharing of Personal Information

We may share your information with our servicemen to provide you with the requested/desired service. Only information needed specifically for carrying out the service will be shared in such cases.

At eLaundry, we may or may not engage the services of various third party service providers to add value to the services provided by us. We may share your information, including name, address, contact details and transaction history with such third parties with a view to provide you with a better experience.

We may disclose personal information of you if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.

We and our affiliates will share/sell some or all of the collected information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.

We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our Users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Information Safety

All information is saved and stored on servers which are secured with passwords and pins to ensure no unauthorised person has access to it. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Choice/Opt-Out

We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from usor from our partners sent on our behalf, and from us in general, after providing us with personal information. If you want to remove your contact information from all lists and newsletters, you may write to us at support@elaundry.co

Third Party Links

We use third-party advertising companies to serve advertisements when you visit our Platforms. These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other platforms in order to provide advertisements about services of interest to you.

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